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When I was a teen, back in the 80’s – yes, I’m old – there was this bakery just off my local high street. It was a family-owned bakery, and had a mix of fancies, pastries, bread and sweets (candy in North America). While the goods being sold were a great mix, and kept theRead more

When it comes to defining how your business is perceived, customer experience plays a crucial role. Not only does it determine how loyal your existing customers are, but it also determines the brand perception of your business for new customers and/or clients. A perfect example of this was when my wife and I moved intoRead more

How important is the customer experience in the modern marketing climate? More than 80% of companies currently compete based largely or entirely on the basis of customer experience (CX). As well, according to one study, customer experience leaders outperform the market. In other words, what you sell or what you charge for it isn’t asRead more

When Content4Demand and ON 24 published the results of their Demand Gen Report earlier this year, it shared some valuable insights into where influence marketing is headed. From a “nice to have” consumer platform that saw a spike in interest around 10 years ago, to the valuable (and increasingly used) business-to-business (B2B) one that itRead more

There are three key reasons why people buy products, services, and ideas: they need it, they think they need it, and they were told it’s a need. In all these, influence marketing can play an important role.  A purchase driven by an actual need is rational, functional and intentional. Rational because there’s a reason toRead more

It’s no secret that influence marketing is growing in popularity. This year, 65 percent of marketers increased their influence marketing budgets, and 18 percent of those companies will spend in excess of $100,000 on influencers. While some cynical consumers might roll their eyes at the concept of influence marketing, it’s hard to argue with theRead more

Sensei Marketing is proud to announce it has acquired Profilio Digital, a Toronto-based digital studio that focuses on design, development, UI/UX, branding and creative strategy. Profilio Digital’s clients will now have access to the expanded services and larger team offered by Sensei Marketing. Adrian Savin, Profilio’s principal, will join Sensei as Director, Strategy. Adrian holdsRead more

Take a look at any conversation between marketers online, and you’ll probably see the topic of owned social media communities at the forefront. The reason for this is simple – as social media enters its teenage years, it’s becoming a bit of a handful, just like its human counterparts. From the Facebook/Cambridge Analytica data scandalRead more

In an era of mobile technology, the choice to do and make business is no longer tethered to a desk. Customers now judge a brand by its digital experience.  Mobile solution delivers more than just the convenience of connectivity and productivity to do business wherever and whenever.  The business case is clear and real asRead more

Artificial intelligence is well on its way to taking over the world. But that’s not a bad thing — that’s a good thing. The successful use of automation, artificial intelligence and emotional intelligence not only frees up time and resources for businesses, but it helps those companies to excel at a much higher rate thanRead more