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Home Customer Experience Archive by category "CX Design"
ux vs cx

UX vs. CX: Two Different Concepts or Part of The Same Whole?

By Robert Clarke | Customer Experience, CX Design, CX Strategy | Comments are Closed | 11 September, 2018 | 1

Customer Experience is one of the most recurring themes on this site. We have Customer Experience blogs touching on things like sales and marketing to best practices and examples of some successful CX campaigns. On my last blog “Research Rules – How to Create an Excellent Customer Experience Strategy In 5 Steps!” I couldn’t help butRead more

brands invest in cx

Why Customer Experience is the New Sales & Marketing (and Why You should Invest in It)

By Robert Clarke | Customer Experience, CX Design, CX Strategy | Comments are Closed | 31 July, 2018 | 0

In a digital world where everyone has a great website, a newsletter, a live chat, a Facebook page, an app, and a blog – it’s hard to stand out. Enter Customer Experience (CX). CX is basically the sum total of how customers view and interact with your brand. And it’s going to be the bestRead more

10 customer experience examples and best practices

10 Unique Customer Experience Examples & Best Practices to Boost Your Brand

By Sam Fiorella | Customer Experience, Customer Satisfaction, CX Design, CX Strategy | 4 comments | 16 May, 2017 | 4

NOTE: Updated May 2019 to include 10 more customer experience examples! Great customer service goes beyond fixing a computer or handing out discounts. It’s about leaving people with a good feeling about your business. And thanks to social media, your customers and prospects are already sharing thoughts about your brand whether you like it or not. SoRead more

You’re Reading This While on the Toilet Aren’t You?

By Sam Fiorella | Customer Experience, CX Design, CX Strategy, Social Experience | 6 comments | 13 October, 2013 | 0

We love our smart phones. For the vast majority of us, checking our phones for emails, text messages, news, and social media updates has become instinctual. Waiting in line for coffee…check the Weather Network app. At a red light…text your spouse. In a meeting…check email. At the airport…play online poker. At lunch…take and post anRead more

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