CX AUDIT REPORT OVERVIEW

What Do Your Customers Think of You?

GET ANSWERS TO QUESTIONS LIKE:

WHAT YOU CAN USE CX AUDIT FINDINGS FOR...

Discover exactly where your CX gaps are so you can improve them

Equip your sales reps with quantitative data to help them close more sales

Develop better marketing and sales campaigns by understanding your customers better

Spend more time focusing on your Advocates, less time on the least profitable prospects and customers

Build a better Customer Experience throughout every stage of the Customer Lifecycle to grow your business

 

Find Out With A Customer Experience Audit Report

How Strong are My Customer Relations?

Where Do I Have Problems in How I Deal with My Customers?

Which Customers Are At Risk?

Which Customers Offer the Most Opportunity?

What Should My Priorities Be to Improve CX?

"By 2020, Customer Experience will overtake 
price and product as the key brand differentiator" 
(Walker Study)

Request a FREE Sample CX Report

YOUR COMPANY

Customer Experience (CX)
Audit Report

ABOUT SENSEI MARKETING

Sensei is a niche customer experience firm focused on building customer value through integrated customer acquisition and customer development strategies.

A hybrid marketing consultancy and technology firm, our experience combines success in healthcare, financial services, government, telco, ecommerce, technology, and manufacturing industries.


Clients we’ve helped include:

  • Morgan Stanley
  • ECHO
  • LifeWire
  • Acura
  • IBM
  • Capital One
  • Parks Canada
  • HP
  • E*Trade
  • NextGen HealthCare
  • Royal Bank

Sensei Marketing
100 University Avenue

Suite 500
Toronto, ON 

Canada M5J 1V6 
844-394-4477


WHO WE'VE WORKED WITH

Sensei’s expert understanding of Customer Experience design is evident based on the strategy developed for Capital One 360

Scott Zimmer
VP, Head of Digital 
Consumer Bank Capital One

Our CX Audit analyzes your brand-customer touch points to determine the health of your customer relationships. A benchmark score is created, which drills down to uncover which areas of your business are driving or blocking the progress of customers towards becoming true advocates and building customer life time value.

CX SCORE


Your CX benchmark score is a representation of the health of your customer relationships. It’s an indication of how the customer experience contributes or detracts from a healthy customer life time valuation or your customers’ likelihood to progress along the customer life cycle. This benchmark is used for future comparisons to help chart the progress of your Customer Experience campaigns

SWOT ANALYSIS

Together with our analysis tools, we’ll work with internal stakeholders to develop Strength, Weakness, Opportunities, and Threats assessments of your customer experience journey. Each analysis includes source information and recommendations to mitigate risks and take advantage of opportunities

CUSTOMER SEGMENTATION

The CX analysis supports the developing of a customer segmentation protocol that allows us to group customers into categories such as most growable, at greatest risk, key account calling only, and allow to leave. This analysis helps your business focus budgets and energy on the business areas where the greatest return on investment can be achieved

CX BLUEPRINT

Our strategists will re-engineer brand-consumer engagements to propel customers from prospects to buyers and from satisfied customers to brand advocates, which, in turn, fills the lead funnel with more qualified leads

A CUSTOMER EXPERIENCE AUDIT IS PERFECT FOR...

Call Centers

Customer Service Departments

Sales & Marketing Departments

C-Suite Executives

B2B Businesses

Franchises

Telcos/ISPs

Insurance Companies

Financial Services

Healthcare

Manufacturers

Consumer Brands

844-394-4477

Request a FREE Sample CX Report

The More Valuable Your Customers Are,

The More Valuable a CX Audit Will Be

Mon-Fri 9am-5pm EST

Ideal for Mid to Large Sized Businesses