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Whether it’s the decision to buy a vehicle, go on a date or do business with a company, in every instance, every decision we make is governed by both emotion and logic. In fact the proper interaction of the two can lead to better conversions, more leads, better quality of leads and more loyalty andRead more

Earlier this week I posted When Personal and Corporate Brands Collide, in which I outlined a case study of corporate egotism rearing its ugly head in the face of an employee’s personal brand and public recognition. The “personal brand” phenomenon is quickly becoming problematic for c-suite executives, marketing, PR and human resource departments alike.  NeitherRead more

You’re not active on Facebook? You may not be qualified to work as an Engineer. Not Tweeting? Sorry, you can’t be hired in the Travel & Tourism industry. No Pinterest board? You’re future as a Chef just hit a major roadblock. To rational people such statements will seem ridiculous but in reality they’re not farRead more

It was reported today (see here) that McDonald’s Corp voted down a proposal to assess its impact on public health, particularly childhood obesity. The proposal was brought by consumer watchdog group: Corporate Accountability International. The group requested that the McDonald’s board “issue a report within six months of the 2012 annual meeting assessing the company’sRead more

Ok, so your business is no longer the industry leader. You’ve lost your market dominance. You’ve lost the support of your core audience and supporters. Your sales have plummeted beyond even the worst predictions. Your product has become a laughing stock. What do you do? Well, I can tell you what you don’t do. YouRead more

The next big thing or simply the next big catch phrase? Big Data is a term used to describe the increasing amount of business and consumer data being collected and stored by organizations that cannot be effectively data mined due to the limitations of commonly used software tools that capture, manage, or process the data.Read more

One of the benchmarks many businesses set and measure is the quality of their customer service. No doubt, it’s an important metric to a business but do the results (positive or negative) really enable game changing business strategies? In this series, I’ve been challenging business leaders to compete by changing the rules of the gameRead more

In my last post: Changing the Rules of Engagement, I challenged readers with the notion that business can no longer grow and thrive by simply being the best at their game as they once could. Today, winning requires the ability (and courage) to change the rules of the game completely. Innovation must be so radicalRead more

This post is inspired by the book: Practically Radical by former Harvard Business Review Editor and Fast Company co-founder William C. Taylor. The premise of his book is that for businesses, being good at everything isn’t good enough. Simply being good at anything isn’t enough for that matter. You have to be radically unique andRead more

Call it the Trust Economy, the Social Economy, Social Business or other, much has been speculated, theorized and debated when considering what it takes for a business to grow and thrive in whatever this “new economy” is. The reality is that we don’t really know what this new economy is. Social Business is the trending paradigm-du-jourRead more