• Twitter
  • Linkedin
  • Facebook
  • Pinterest
  • email
Sensei MarketingSensei MarketingSensei MarketingSensei Marketing
  • Home
  • About
  • Contact

Must Every Company Be A Media Company?

By Sam Fiorella | Social Enterprise | Comments are Closed | 21 February, 2013 | 0

radio towerEvery company is a media company. Or it should be. That’s the cry of social and content marketers today. They point to the open and direct channel that businesses have to their consumers and the wider audience that did not exist, arguably, prior to 2004 when Chris Shipley popularized the term “social media” in his book, Clue Train Manifesto.

This channel is a very powerful asset to businesses but, as the saying goes, with great power comes great responsibility. Marketers are quick to criticize companies who fail to take advantage of this opportunity and laud those that do. There are many great case studies about how business brands have wielded this power including the very recent example of the online battle fought between Tesla Motors, a popular car manufacturer, and the New York Times.

The issue arose when New York Times columnist John Broder wrote an article sharing a first-hand account of a Tesla Model S automobile that stalled on the highway.  Elon Musk, Tesla Motor’s CEO took his company’s popular blog and fought back.  Here’s a summary from the Content Strategist:

Tesla CEO Elon Musk, armed with 136,000 Twitter followers and a popular brand blog, fought back against a New York Times article by John Broder that offered first-hand account of the Tesla Model S stalling on the highway. Musk fought back on the Tesla blog, alleging that Broder falsified and sensationalized his account. Using data logs from Broder’s media testing, Musk presented compelling evidence to back up his claims. It’s hard to tell who’s right, but Tesla’s side of the story was celebrated and amplified throughout the Twitter and blogosphere.”

Many argue that clients create the brand’s perception – and thus reality – through peer-to-peer social media commentary. Yet, as proven by Tesla Motors, every business has the ability to self-publish its story.  Every business has the ability to establish a hosted environment from which it may tell that story and use it as a media platform to correct false brand impressions or sway the brand narrative.

The big social networks including YouTube, Pinterest, Twitter, Facebook and Google+ are getting a lot of brand love and media attention; however, the real power for business lies in weaving those networks into a hosted, brand-owned media site.

Adam Singer argued on The Future Buzz  that the “best play to build a community and brand that people react to is…to self-publish.” Too many businesses forgo their brand to the social stream, but that’s a risky move.  Even integrating a self-published media site as part of a content mix can backfire if it’s not established as the hub of a spoke ‘n hub communication strategy.

Join the debate! What’s your take?  Must Every Company Be A Media Company?

Sam Fiorella
Feed Your Community, Not Your Ego

Image Credit: Brett L, Licenced via Creative Commons

 

branding, content marketing, Content Strategy, PR, Social Enterprise

Sam Fiorella

Sam Fiorella is a Partner here at Sensei Marketing, a consulting and technology firm focused on aiding global companies grow their business value through improved customer experiences. Professionally, Sam has also co-authored: Influence Marketing: How To Create, Manage and Measure Brand Advocates and is a Professor of Marketing at Seneca College and an Adjunct Professor at Rutgers Center for Management Development. Sam is also the co-founder of YellowIsForHello, a not-for-profit corporation that seeks to decrease the rate of suicide among students through peer-to-peer connections.

More posts by Sam Fiorella

Related Post

  • The Shifts in Social Media That Will Advance Customer Experience

    By Charmaine Deogracias | 2 comments

    Hootsuite, the most widely used social media management platform, has declared that the “age of experience” is over, and we’re now entering the “age of the individual.” As a result, there will be multiple shiftsRead more

  • Five Content Strategies for Advocate Marketing

    By Sam Fiorella | 1 comment

    Marketers have long accepted the fact that successful content is that which is helpful to the business’s audience and not overt brand advertising. We know that if the content we produce is to be consumedRead more

  • Real-Time Marketing Vs Real-Time Content – Do You Know the Difference?

    By Sam Fiorella | 3 comments

    This time last year, marketing strategists and bloggers declared 2013 the “year of real-time marketing.” These marketers felt vindicated when Oreo famously reassured everyone that we could still “dunk in the dark” when the lightsRead more

  • Why Your Social Media Team Should be PR Professionals

    By Sam Fiorella | 6 comments

    Well, I guess at this point, we can all agree that social media isn’t a fad. Don’t laugh; as recently as February of last year, this comment was still being uttered in my presence byRead more

  • Blurred Lines: Who Owns Social Media in the Enterprise?

    By Sam Fiorella | 1 comment

    With more businesses embracing social media technologies and social networking, it’s inevitable that the question of ownership – and accountability – has become a more frequent topic at the boardroom table. Sales and marketing mayRead more

Home
BONDAI Platform
BONDAI Services
BONDAI Partner Program
Gift My Client Corporate Gifting
About
Contact
100 University Avenue
Suite 500
Toronto ON
Canada
M5J 1V6
Phone: 1.416.484.1400
  • Home
  • About
  • Contact
Sensei Marketing