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Home Customer Development Archive by category "Customer Satisfaction"

How to Turn Customer Loyalty to Advocacy

By Charmaine Deogracias | Advocacy Marketing, Customer Advocacy, Customer Experience, Customer Loyalty, Customer Satisfaction, Social Media | 2 comments | 30 July, 2019 | 0

I am loyal to a particular brand of shampoo but the buck stops with me. I have an affinity to this one coffee shop, but not really loyal to it. Until it had a rewards program, at least… In not so many marketing jargons, simply put from a customer’s perspective, that’s loyalty and advocacy rightRead more

increase customer loyalty

Importance of Increasing Customer Loyalty

By Sam Fiorella | Business Development, Customer Acquisition, Customer Development, Customer Loyalty, Customer Satisfaction | Comments are Closed | 1 August, 2017 | 2

Increasing customer loyalty is a very important aspect of business today. There are too many choices for customers to go elsewhere on a whim. This is not to say that a company shouldn’t continue to acquire new customers, but the loyal customers are the ones that will name drop you in conversations. They will recommendRead more

10 customer experience examples and best practices

10 Unique Customer Experience Examples & Best Practices to Boost Your Brand

By Sam Fiorella | Customer Experience, Customer Satisfaction, CX Design, CX Strategy | 3 comments | 16 May, 2017 | 4

NOTE: Updated May 2019 to include 10 more customer experience examples! Great customer service goes beyond fixing a computer or handing out discounts. It’s about leaving people with a good feeling about your business. And thanks to social media, your customers and prospects are already sharing thoughts about your brand whether you like it or not. SoRead more

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